BEST FIRE DEFENSE TERMS OF USE, WARRANTY AND RETURN

Effective Date: These Terms of Use are effective as of November 5, 2008.

I. GENERAL

These Terms of Use, our Privacy Policy, and our Purchase Agreement, as each is amended from time to time, as well as all any other rules and restrictions set forth on this web site, apply to you when you view, access or otherwise use the web site located at www.bestfiredefense.com (the “Site”). The Site is owned by Best Fire Defense LLC (”Best Fire Defense”), and for the purposes of these Terms of Use, the terms “we,” “us,” “our,” and “Best Fire Defense,” refer to Best Fire Defense LLC. “You” refers to you, as a user of this Site. By accessing or using the Site, you are acknowledging that you have read, understand, and agree without limitation or qualification to be bound by these Terms of Use. If you do not agree with these Terms of Use, you do not have the right to access or otherwise use the Site and, accordingly, you should not do so.

Best Fire Defense reserves the right to change these Terms of Use at any time, and you agree that each visit to the Site shall be subject to the current Terms of Use. Accordingly, you should check these Terms of Use periodically for changes prior to using the Site.

The Site is intended for and directed to residents of the United States and all information, advertising and claims contained on the Site are valid in and applicable only to the United States.

II. PRIVACY POLICY AND SALES POLICY

In addition to these Terms of Use, your use of and access to the Site is also subject to our Privacy Policy and our Purchase Agreement, each of which is incorporated by reference herein. Our Privacy Policy contains additional terms relating to our potential collection, use and disclosure of your personal information, and our Sales Policy contains additional terms regarding your purchase of Products through the Store. You agree that your have read, agreed to and understand Best Fire Defense’s complete Privacy Policy and Purchase Agreement.

III. USE OF THE SITE AND SITE CONTENT

(a) License to Use the Site

We grant you a nonexclusive, nontransferable, limited right to access, use and display the Site and the copyrighted materials, trademarks and other proprietary information provided hereon (“Site Content”), provided that you comply fully with these Terms of Use.  Except as provided in Section III(d) below, the Site and the Site Content is intended for non-commercial purposes only. You agree to use the Site and the Site Content only for lawful, personal, non-commercial, and informational purposes. Except as otherwise permitted herein, you may not reproduce, distribute, modify, copy, publish, display, transmit, adapt, upload, create derivative works of, post or in any way exploit the Site or the Site Content in any manner or for any purpose.

(b) Copyright Protection

The Site and all Site Content contained thereon is protected by copyright as a collective work under United States copyright laws, and is owned or controlled by, or licensed to, Best Fire Defense or the party listed as the provider of the applicable Site Content. UNAUTHORIZED COPYING, REPRODUCTION, DISTRIBUTION, MODIFICATION, COPYING, PUBLISHING, DISPLAY, ADAPTING, UPLOADING, CREATING DERIVATIVE WORKS, POSTING, OR TRANSMITTING OF ANY OF THE SITE CONTENT IS PROHIBITED. You may download any downloadable Site Content displayed on the Site only for lawful, personal, noncommercial and informational purposes, provided that such downloadable Site Content is also subject to the terms of this Section III, and provided further that you maintain and abide by all copyright, trademark and other notices contained in such Site Content, or if none, you abide by the following copyright and trademark notice with respect to such downloaded materials:

© 2008 Best Fire Defense LLC. The Best Fire Defense logo and all associated trademarks and logos used herein are trademarks of Best Fire Defense LLC. Other company and product names used herein are properties of their respective owners. All rights reserved.

(c) Trademarks

“Best Fire Defense” and other marks, product names and company names appearing on the Site, are trademarks and service marks of Best Fire Defense and/or their respective owners, and are protected by law. They may be used publicly only with permission from Best Fire Defense. Fair use of the trademarks and service marks requires proper acknowledgment in accordance with the above copyright and trademark notice.

(d) Commercial Use of Site Content

To obtain permission to copy, reproduce, distribute, display of portions of this Site, please send email to Info@bestfiredefense.com and provide the following information in the body of the email:

• The Site Content you wish to use
• Where, when and how it will be used (for example, a seminar, newsletter or news article)
• Where and how copies will be distributed and to what audience
• How many copies will be produced and distributed
• What other materials will be associated with the Best Fire Defense content
• Your name, title, company, address, email address and phone number.

We will evaluate and respond to your request as soon as possible. Best Fire Defense reserves the right to condition or refuse to consent to the use of any or all of the Site Content at any time and in any manner, in Best Fire Defense’s sole discretion.

You many not provide links to images or text on Best Fire Defense’s Site for commercial purposes without our prior express written consent. Upon request that you remove any link to the Site, you shall immediately remove such link.

(e) Accuracy of Information

Best Fire Defense strives to accurately and completely describe its products and provide updated information on the Site; however, Best Fire Defense does not warrant that product descriptions and information on the Site are complete or free from error.

Further, you acknowledge and agree that the views expressed by you and other users as part of the User Content (as defined below) do not necessarily reflect the views of Best Fire Defense, and we do not support or endorse any User Content or any other content otherwise posted by you or any other user.

(f) Links to Other Sites and/or Materials

Links may appear on the Site that may be used to link to other site(s). These links are provided solely as a courtesy to our Site visitors. Other than with respect to linked sites which are expressly stated on such sites as being owned or controlled by Best Fire Defense (“Best Fire Defense Related Sites”), Best Fire Defense has no control over the linked sites or the materials, information, goods or services available or contained on these linked sites (“Linked Sites”). Each Best Fire Defense Related Site may have an individual privacy policy and/or terms of use which govern your use of and access to such Best Fire Defense Related Site, and we recommend that you review the policies applicable to these sites prior to your use. Best Fire Defense is not responsible for and does not endorse or warrant in any way any materials, information, goods or services available through Linked Sites or any privacy or other practices of such Linked Sites. If you decide to access any of the Linked Sites, you do so entirely at your own risk. Best Fire Defense reserves the right to add, change, decline or remove any link at any time.

IV. USER CONTENT

From time to time, Best Fire Defense may provide you with the opportunity to post certain information, data, text, music, sounds, photographs, graphics, videos, messages or other materials including but not limited to comments on our products, facts, advice, “tips”, testimonials and opinions (collectively, “User Content”), in or otherwise using Public Communications Features (as defined in our Privacy Policy) available to you through the Site from time to time.

Subject to our Privacy Policy, all User Content that you post on the Site will be treated as non-confidential and non-proprietary to you and may be viewed by you and/or other users of the Site, and you hereby grant Best Fire Defense the royalty-free, unrestricted, world-wide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, sub-licensable right and license to reproduce, distribute, modify, copy, publish, display, transmit, adapt, upload, create derivative works of, or post such User Content (in whole or in part) world-wide and/or to incorporate it in other works in any form, media, or technology now known or later developed for any purpose. You agree that you are solely responsible for your User Content. You acknowledge and agree that User Content you view or post on the Site is posted, viewed and used by you at your own discretion and risk, including any reliance on the accuracy, completeness, or usefulness of such User Content. You acknowledge that we do not screen, monitor, review, or edit the User Content posted by you and other users on the Site. However, we have the right (but not the obligation) at our sole discretion to modify, refuse or remove any User Content, in whole or in part, that, in our judgment, does not comply with these Terms of Use or is otherwise undesirable, inappropriate, or inaccurate.

V. PROHIBITED ACTIONS

Without limiting anything contained in Section IV, you agree that you will not: (i) transmit any User Content that is unlawful, false, misleading, harmful, threatening, embarrassing, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, deceptive, fraudulent, invasive of another’s privacy, hateful, or contains explicit or graphic descriptions or accounts of sexual or violent acts; (ii) transmit any User Content that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of any impermissible classification; (iii) transmit any User Content that infringes any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party; (iv) transmit any User Content that you do not have a right to transmit under any law or under any contractual or fiduciary relationship; (v) transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of the Site; (vi) interfere with or disrupt the Site or servers or networks linked to the Site, or disobey any requirements, procedures, policies, or regulations of networks linked to the Site; (vii) intentionally or unintentionally violate any applicable local, state, national, or international law; (viii) transmit any User Content, or take any other actions with respect to your use of the Site, that would constitute, or would otherwise encourage, criminal conduct or conduct that could give rise to civil liability; (ix) use the Site for commercial purposes, other than as permitted in Section III(d); or (x) solicit other guests of the Site to become members of any commercial on-line service or other group or organization without first obtaining our express written consent.

VI. DISCLAIMERS AND LIMITATION OF LIABILITY

(a) Disclaimer of Liability

NEITHER BEST FIRE DEFENSE NOT ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING ANY SITE CONTENT OR SERVICES CONTAINED ON THIS SITE, NOR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, MAKES ANY WARRANTY WHATSOEVER, INCLUDING WITHOUT LIMITATION THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE OR AS TO THE ACCURACY, RELIABILITY, QUALITY OR CONTENT OF ANY INFORMATION, SERVICE OR PRODUCT PROVIDED ON OR THROUGH THE SITE.

THE SITE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT, OTHER THAN THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS OF USE.

USE OF THE SITE IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, OTHER COMMUNICATIONS, CONTENT (INCLUDING, WITHOUT LIMITATION, SOFTWARE) OR SERVICE ACCESSED THROUGH OR OBTAINED BY MEANS OF THE SITE.

(b) Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, BEST FIRE DEFENSE, ITS AFFILIATES, AND ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING ANY SITE CONTENT, PRODUCTS OR SERVICES CONTAINED ON THE SITE, AND ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUR OF OR RELATED TO THE USE OF OR INABILITY TO USE THE SITE, OR THE BREACH OF ANY REPRESENTATION OR WARRANTY, WHETHER AS A BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION, EVEN IF BEST FIRE DEFENSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CIRCUMSTANCES BEST FIRE DEFENSE’S MAXIMUM LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOUR TO BEST FIRE DEFENSE FOR ACCESS TO THIS WEBSITE. BEST FIRE DEFENSE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS WHICH EXCEED THIS LIABILITY LIMIT.

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES OR JURISDICTIONS BEST FIRE DEFENSE’S LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW, THEREBY MINIMIZING BEST FIRE DEFENSE’S LIABILITY TO YOU TO THE LOWEST AMOUNT PERMITTED BY APPLICABLE LAW. BEST FIRE DEFENSE SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT BEST FIRE DEFENSE HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

(c) Product Liability

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THE PURCHASE AGREEMENT, EACH PRODUCT AND SERVICE SUPPLIED BY BEST FIRE DEFENSE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT, OTHER THAN THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS PURCHASE AGREEMENT.

USE OF ALL BEST FIRE DEFENSE PRODUCTS IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR USE OF ANY AND ALL PRODUCTS AND/OR SERVICES ORDERED OR OBTAINED BY MEANS OF THE BEST FIRE DEFENSE WEBSITE.

USERS OF BEST FIRE DEFENSE PRODUCTS SHOULD NOTE THE FOLLOWING SAFETY WARNINGS AND DISCLAIMERS:

• Firefighting, rescue and associated operations are dangerous and may cause injury and death. Users of Best Fire Defense products and services should not attempt to perform firefighting, rescue or associated operations themselves except as a means of last resort, and should contact emergency services for assistance in the event that a fire or other emergency threatens any property or person.
• The information, products and services contained on this Site are not intended to be relied on exclusively for fire protection, but are instead intended to be part of a broad fire protection and defense plan for your homes and businesses.
• Users must always follow the directives of safety officials, including evacuation requests by firefighters, police, and other emergency services representatives.
• Users must use common sense when deploying and using Best Fire Defense products so that personal safety is not at risk from approaching fires.
• It is the user’s responsibility to be trained and knowledgeable of the products purchased by them through Best Fire Defense and to register and maintain such products in accordance with their directions.

(d) Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the Site, or its products or services, or breach of these Terms of Use. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

VII. DISPUTE RESOLUTION

In order to expedite and control the cost of disputes, you and Best Fire Defense agree that any legal or equitable claim relating to these Terms of Use (referred to as “Claim”) will be resolved as follows:

(a) Informal Resolution

You and Best Fire Defense agree that we will first try to resolve any Claim informally. Accordingly, neither of us may start a formal proceeding (except for Claims involving any violation of the federal trademark or copyright laws, or for injunctive relief) for at least 30 days after one of us notifies the other of a Claim in writing. Best Fire Defense will send its notice to your billing address, with a copy via email to your email address. You will send your notice to Best Fire Defense LLC, 3525 Del Mar Heights Road, Suite 800, San Diego, CA 92130.

(b) Formal Resolution

(i) Agreement to Arbitrate. Except as provided in Section VII(b)(iii) below, if we cannot resolve a Claim informally, we agree that any and all Claims either of us asserts shall be resolved solely through binding arbitration. The arbitration will be conducted under the rules of the American Arbitration Association (“AAA”) that are in effect at the time the arbitration is initiated, including the rules for the exchange of non-privileged and relevant information, and under the rules set forth in these Terms of Use. If there is a conflict between AAA rules and the rules set forth in these Terms of Use, the rules set forth in these Terms of Use will govern. If you initiate the arbitration, you agree to pay a fee of $125 or, if less and you tell Best Fire Defense in writing, the amount that you would pay to initiate a lawsuit against Best Fire Defense in the appropriate court of law in your state. Other fees will be paid in accordance with AAA rules. The arbitration will be held at a location in your hometown area (meaning, the closest AAA dispute resolution center to your hometown) unless you and Best Fire Defense both agree to another location. In the arbitration proceeding, the arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Forms and other information on filing such a Claim can be found at www.adr.org.

BY AGREEING TO ARBITRATE AS SET FORTH HEREIN, YOU UNDERSTAND THAT WE ARE BOTH WAIVING OUR RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

(ii) Special Rules. You and Best Fire Defense agree that the type of arbitration in which we both agree to participate is between Best Fire Defense and you as an individual. YOU AND BEST FIRE DEFENSE ARE AGREEING THAT NEITHER OF US WILL UTILIZE OR ATTEMPT TO UTILIZE CLASS ACTION ARBITRATION PROCEDURES IN ANY ARBITRATION.

(iii) Exceptions. Notwithstanding the foregoing, (A) any Claim involving a violation of applicable trademark or copyright laws, or a Claim for injunctive relief, may be decided only by a federal court (or, for injunctive relief, federal or state court) in the County of San Diego, State of California, and (B) neither you nor Best Fire Defense shall be precluded from filing a Claim in small claims court for disputes within the small claims court jurisdictional level.

(c) Severability

You and Best Fire Defense agree that if Section VII(b)(i) is found to be unenforceable by a court of competent jurisdiction, it shall be severed from these Terms of Use and – in that event — you and Best Fire Defense agree to submit to personal jurisdiction in California and agree that any Claim shall be exclusively brought in the appropriate state or federal court in the County of San Diego, State of California. You and Best Fire Defense also agree that if Section VII(b)(ii) is found to be unenforceable by a court of competent jurisdiction, then – regardless of the enforceability of Section VII(b)(i) — any class action Claim shall be exclusively brought in the appropriate state or federal court in the County of San Diego, State of California and you agree to submit to personal jurisdiction in California.

VIII. MISCELLANEOUS

(a) Governing Law and Jurisdictional Issues

This Agreement is governed in all respects by the substantive laws of the State of Delaware and of the United States of America. Notwithstanding the foregoing, Section VII(b) above shall be governed by the Federal Arbitration Act. The UN Convention on Contracts for the International Sale of Goods is expressly disclaimed. This Site is controlled and operated from Best Fire Defense’s offices in 3525 Del Mar Heights Road, Suite 800, San Diego, CA 92130, United States of America, and Best Fire Defense makes no representations that materials in the Site are appropriate or available for use in other locations. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to the Site from any territory where the content is illegal is prohibited. You may not use or export any of the Site materials in violation of U.S. export laws and regulations.

(b) Email May Not Be Used to Provide Notice

Communications made through the Site’s e-mail and messaging system shall in no way be deemed to constitute legal notice to Best Fire Defense or any of its officers, employees, agents or representatives, such as where notice to Best Fire Defense is required by contract, or any federal, state or local laws, rules or regulations.

(c) Suggestions and Feedback

Best Fire Defense welcomes feedback or inquiries about our products. Any unsolicited suggestions will be treated as non-confidential and non-proprietary. Any and all rights to materials and ideas submitted to us become the exclusive property of Best Fire Defense.

(d) Interpretation and Entire Agreement

These terms and conditions, together with our Privacy Policy and Purchase Agreement, and Best Fire Defense’s invoice regarding the products purchased through the Site by a user, form the complete and exclusive agreement between you and Best Fire Defense, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between you and Best Fire Defense relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not affect the interpretation of these Terms of Use. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

(e) Contact Us

Warranty Policy
You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning a product. Products returned without an RMA number are not processed and will be returned to you at your expense.
• Proof of purchase is required to obtain warranty service.
• Return shipping is prepaid by the customer.
• International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.
Limited Liability Warranty
BEST FIRE DEFENSE™ products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgment of BEST FIRE DEFENSE™, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product’s instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than BEST FIRE DEFENSE™ or an approved agent voids this warranty. The maximum liability of BEST FIRE DEFENSE™ is limited to, at the discretion of Best Fire Defense™, repair or replacement of defective part(s). Product coverage is as follows: Engines and Pump housings and impellers are covered for the period of 1-year following date of registration. Registration procedures can be found in the ‘Customer’ section of the website www.bestfiredefense.com . All other products are covered for 90 days from purchase date.
Warranty Replacement Procedure
Do not ship your defective product to BEST FIRE DEFENSE™ before contacting customer support.
1. Obtain a Return Materials Authorization (RMA) number by contacting customer support.
2. A customer support agent will do troubleshooting to see if the product is defective. If it is, then this information is required:
• Your contact information
• Product serial number
• Proof of purchase
• Credit card information for optional shipping services
3. The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this down.
4. Package product securely. Do not include manuals, hoses or accessories. BEST FIRE DEFENSE™ only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.
5. Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to BEST FIRE DEFENSE™. We suggest using a carrier that provides tracking information. BEST FIRE DEFENSE™ is not responsible for packages lost in transit to BEST FIRE DEFENSE™. The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost.
For status of an already issued RMA, call in the U.S or Canada: (800) 563-FIRE (3473) or email Best Fire Defense through the contact page on the website www.bestfiredefense.com .
What is the Warranty on my Replacement Unit?
Warranty on the replacement unit continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.

Shipping Options
FedEx Freight, UPS Freight, or other Common Carrier should be utilized.
Units must be securely packaged and attached to a shipping pallet and may be shipped to the address given by our Customer Service Representative.
Alternatively, units may be shipped for pick-up at a freight terminal in San Diego County if arrangements are made with the Customer Service Representative in advance. There may be an additional charge for this service.
These credit cards are accepted:
• MasterCard
• Visa
• American Express
“Out of Warranty” Products
If your product is not covered under warranty, we offer Repair Services for a fee. BEST FIRE DEFENSE™ warranty only covers failures due to defects in materials or workmanship during the warranty period. Warranty does not apply if, in the judgment of BEST FIRE DEFENSE™, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.

Return Policy

Within 10 days after delivery date, products purchased from Best Fire Defense™ may be returned for a refund of purchase price minus shipping, taxes, and a restocking fee of 20% of purchase price.
You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning a product. Products returned without an RMA number are not processed and will be returned to you at your expense.
• Proof of purchase is required to return a product.
• Written explanation of reason for return is required
• Return shipping is prepaid by the customer.
International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.
Product Return Procedure
Do not ship your product to BEST FIRE DEFENSE™ before contacting customer support.
1. Obtain a Return Materials Authorization (RMA) number by contacting customer support.
2. A customer support agent will discuss your reason for return to see if the product is returnable; if it is, then this information is required:
• Your contact information
• Product serial number
• Proof of purchase
• Original method of payment to facilitate refund.
3. The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this down.
4. Package product securely. Include manuals, all hoses and or accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.
5. Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to BEST FIRE DEFENSE™. We suggest using a carrier that provides tracking information. BEST FIRE DEFENSE™ is not responsible for packages lost in transit to BEST FIRE DEFENSE™.
For status of an already issued RMA, call in the U.S or Canada: (800) 563-FIRE (3473) or email Best Fire Defense through the contact page on the website www.bestfiredefense.com .
Shipping Options
FedEx Freight, UPS Freight, or other Common Carrier should be utilized.
Units must be securely packaged and attached to a shipping pallet and may be shipped to the address given by our Customer Service Representative.
Alternatively, units may be shipped for pick-up at a freight terminal in San Diego County if arrangements are made with the Customer Service Representative in advance. There may be an additional charge for this service.
These credit cards are accepted:
• MasterCard
• Visa
• American Express
Products that have been used, or beyond the 10 day return period may (or may not) be accepted for return. These items will be considered on a ‘case by case’ basis. For details, contact Customer Service at 800-563-FIRE (3473).

If you have any questions, comments or concerns regarding about these Terms of Use and/or the Site, please Contact Us or send an email to: info@bestfiredefense.com.

Best Fire Defense LLC

3525 Del Mar Heights Road

Suite 800

San Diego, CA 92130